Shipping policy

Shipping Policy

Thank you for shopping with Selanir. We aim to make your shopping experience simple and reliable from checkout to delivery.

Order Processing

Orders are processed on business days, Monday through Friday, excluding U.S. holidays. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

For orders shipped within the United States, estimated delivery is approximately 4–8 business days from the date your order is confirmed, including processing time.

Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

When tracking is available, you will receive a tracking number by email after your order ships. Please allow some time for the carrier to update the tracking information.

Shipping Delays

If we become aware that your order cannot be shipped within the expected timeframe, we will contact you with updated information. Where applicable, you may choose to accept the delay or cancel the unshipped order for a refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.

If you notice an error in your address, contact us as soon as possible at [SUPPORT EMAIL]. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us at [SUPPORT EMAIL] with your order number and any relevant photos or information. We will review the issue and work with you toward an appropriate solution.

Questions

If you have any questions about shipping or your order, please contact us at [SUPPORT EMAIL].