Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Selanir. Please review our return and refund policy below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, unused, and in its original packaging when applicable. You may also be asked to provide proof of purchase.

To request a return, contact us at [SUPPORT EMAIL] before sending any item back. Returns sent without first contacting us may not be accepted.

Change-of-Mind Returns

If you decide that you no longer want an item, you may request a return within the 30-day return period.

For change-of-mind returns, the customer is responsible for the cost of return shipping.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at [SUPPORT EMAIL].

Please include your order number and clear photos showing the issue when possible.

If we confirm that the item is damaged, defective, or incorrect, Selanir will provide an appropriate solution, which may include a replacement, refund, or covered return shipping depending on the circumstances.

Non-Returnable Items

Certain items may not be eligible for return for health, hygiene, safety, or other reasons after they have been used or opened. Any product-specific restrictions will be stated on the applicable product page when relevant.

Damaged or defective products are not excluded from review solely because the package has been opened.

Cancellations

You may cancel eligible orders within 15 minutes of placing your order, provided the order has not already been processed.

After the 15-minute cancellation window has passed, please contact us as soon as possible at [SUPPORT EMAIL]. We will make reasonable efforts to assist you, but we cannot guarantee cancellation once an order has entered processing or has been shipped.

Once an order has shipped, it can no longer be canceled and may need to be handled as a return under this policy.

Refunds

Once we receive and inspect an approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.

Exchanges

If you would like a different item, please contact us. Depending on the situation, the easiest option may be to return the original item and place a new order.

Questions About Returns

For any return, refund, or order issue, contact us at:

[SUPPORT EMAIL]